Hoodie Haven FAQs
Learn about our products, ordering process, shipping, returns, and more to get the information you need to enjoy our premium wearable blankets. For additional support, contact us at help@hoodiehaven.com.
What is Hoodie Haven?
Hoodie Haven is part of BrandCulture Clothing, offering premium wearable blankets designed for ultimate comfort and style. Our products feature luxurious microfibre fleece on the outside and fluffy sherpa fleece on the inside.
How do I place an order?
To place an order, browse our online store, select the desired items, and add them to your cart. Proceed to checkout, where you will enter your shipping and payment information to complete the purchase.
What are the shipping times?
We process orders between Monday and Friday. Orders are typically processed within 3-5 business days and shipped the next day after processing. Shipping times range from 7-10 business days, excluding weekends and holidays.
Do you ship internationally?
Yes, we ship internationally. Our hoodies are stored in various distribution centers worldwide to ensure the quickest delivery possible.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to track your package. Please note that tracking updates may take 24-48 hours to be reflected in the system.
What is your return policy?
We have a 14-day return policy starting from the date you receive your purchase. Items must be unworn, unused, with tags, and in their original packaging. For health and safety reasons, we do not accept returns if the package has been unsealed.
How do I initiate a return?
To start a return, contact us at help@hoodiehaven.com. We will provide instructions on how and where to send your package. Items sent back without prior authorization will not be accepted.
Who is responsible for return shipping costs?
Customers are responsible for all return shipping costs.
What if my item is damaged or incorrect?
If you receive a defective, damaged, or incorrect item, please contact us immediately within 14 days of receiving your order. We will work to resolve the issue promptly.
Can I exchange an item?
The fastest way to get what you want is to return the item and, once accepted, make a separate purchase for the new item.
Are there any non-returnable items?
Yes, we cannot accept returns on sale items or gift cards.
How do I contact customer support?
For any inquiries, support, or feedback, contact us at help@hoodiehaven.com. We strive to respond within 24-48 hours.
What size should I buy?
If you're unsure about which size to choose, we've got you covered! Our detailed size guides are available right below the listed sizes for each product. These guides provide valuable insights and measurements to help you find the perfect fit, ensuring you enjoy maximum comfort and style with your Hoodie Haven purchase.