Privacy Policy
This Privacy Policy describes how hoodiehaven.com (“we,” “us,” or “our”) collects, uses, and shares your personal information when you visit or make a purchase from our website.
Collecting Personal Information
We collect various types of personal information to operate our store, fulfill orders, and improve your experience.
Device Information
- Examples: IP address, browser type, time zone, cookie data, product views, search terms, and site interactions.
- Purpose: To load the website correctly and analyze performance.
- Source: Automatically collected via cookies, pixels, and tags.
- Disclosure: Shared with Shopify and analytics providers.
Order Information
- Examples: Name, billing/shipping address, payment details, email, and phone number.
- Purpose: To process orders, confirm purchases, deliver items, handle returns, and prevent fraud.
- Source: Collected during checkout or account registration.
- Disclosure: Shared with Shopify, payment processors, and shipping carriers. For international orders, relevant information may also be shared with customs authorities where required.
Customer Support
- Purpose: To respond to your inquiries and assist with your order.
- Source: Provided directly by you via email or contact form.
Minors
Our website is not intended for users under the age of 18. If a minor has submitted personal information, a parent or guardian should contact us to request removal.
Sharing Your Information
We share necessary information with third-party providers to run our business and fulfill your order:
- Shopify – ecommerce platform. Shopify Privacy Policy
- Payment processors and shipping providers
- Legal authorities – when required by law or to protect our business
Behavioural Advertising
We may use your information for personalized ads and marketing. For example:
- Google Analytics – View policy or opt out
- Facebook, Google Ads, Bing – remarketing ads using cookies or pixels
You can opt out of targeted advertising via:
Using Personal Information
We use your personal information to provide products and services, fulfill orders, communicate with you, improve our site, and send promotional offers.
GDPR – European Rights
If you are located in the EEA, you may request access to, correction of, or deletion of your personal data. Your data may be processed outside of Europe (e.g., in Canada or the U.S.). See Shopify’s GDPR info.
CCPA – California Rights
California residents may request to access, update, or delete personal data. You may also designate an authorized agent to act on your behalf.
Cookies
We use cookies to personalize your experience and improve site functionality. Some cookies are session-based, others may persist for up to 2 years. You can manage cookies in your browser or learn more at allaboutcookies.org.
Do Not Track
We do not respond to “Do Not Track” browser signals due to lack of industry standard enforcement.
Policy Changes
We may update this Privacy Policy periodically to reflect changes to our practices or legal requirements. Please check this page regularly for updates.
Contact Us
If you have questions or concerns about our privacy practices, contact us at help@hoodiehaven.com.
If you are not satisfied with our response, you may lodge a complaint with the OAIC at oaic.gov.au/privacy/privacy-complaints
Last updated: August 5, 2025