Terms of service

This website is operated by Hoodie Haven (ABN: 29 654 692 154). Throughout the site, the terms “we”, “us”, and “our” refer to Hoodie Haven. We provide this website and its services subject to the terms, conditions, policies, and notices stated here.

Our Refund Policy forms part of these Terms and applies to all orders worldwide.

By accessing our site or purchasing from us, you agree to be bound by these Terms of Service and all linked policies. These Terms apply to all users globally.

If you do not agree to these Terms, you must not use this website or our services.

We may update these Terms at any time. Changes take effect once published. Continued use of the site constitutes acceptance.

Online Store Terms

By agreeing to these Terms, you confirm that you are of legal age in your jurisdiction or have consent to allow any minor dependents to use this site.

You must not use our products or services for any unlawful purpose or violate any applicable local, national, or international laws.

General Conditions

We reserve the right to refuse service to anyone at any time.

Content you submit, excluding payment information, may be transferred over various networks. Payment information is always encrypted during transfer.

Accuracy of Information

We do not guarantee that information on this site is accurate, complete, or current. Content is provided for general information only and is used at your own risk.

We may update or modify site content at any time without obligation to notify users.

Service and Price Modifications

Prices and services may change or be discontinued at any time without notice. We are not liable for modifications, suspensions, or discontinuations.

Products and Orders

Some products are available exclusively online and in limited quantities. All purchases are subject to our Refund Policy.

Change-of-mind returns are accepted only where the item meets every eligibility condition set out in our Refund Policy, including that the item remains completely unopened and in its original factory vacuum-sealed packaging. Nothing in these Terms excludes, restricts, or modifies any rights you may have under Australian Consumer Law.

We aim to display product colours accurately. Colour appearance may vary depending on device or screen settings.

We reserve the right to limit or cancel orders due to stock availability, payment issues, or suspected misuse. Refunds will be issued where applicable.

International orders may be subject to import duties, taxes, or fees imposed by local authorities. These charges are the responsibility of the recipient.

Reviews and Communications

Customers are welcome to share honest feedback about their experience. However, threatening negative reviews, reputational harm or public posts in an attempt to obtain a refund, compensation or other benefit outside our published policies may be treated as review manipulation and reported to the relevant review platform. This does not restrict any customer’s right to leave a truthful review or exercise their rights under Australian Consumer Law.

Last updated: July, 2026