Refund policy

We want you to love your Haven. If it isn't right, start your return within 14 days of delivery at hoodiehaven.com/a/returns with your order number.

Packaging

Every Haven arrives vacuum-sealed so it reaches you fresh and clean, and it is worn against the skin. Please only open the packaging when you are ready to keep it. An opened item must still be clean, unworn and have the swing tag attached, and opened items attract a deduction if returned.

Change-of-mind returns

• Please don't send anything back until your return request has been approved in the returns portal.
• Return postage is paid by you.
• Original shipping is non-refundable.
• A returns fee may apply. Any fee is shown in the returns portal before you submit your return.
• Every return is inspected when it arrives. Deductions apply if the item has been opened, worn, washed or marked, has odours or pet hair, or the swing tag has been removed. We will show you photos and explain any deduction before we refund.
• We do not offer exchanges. If you would like a different style, colour or size, return the original item and place a new order.
• Refunds go back to the original payment method after the item has been received and has passed inspection.

Faulty, damaged or wrong items

If your Haven arrives faulty, damaged or isn't what you ordered, contact us via hoodiehaven.com/a/returns with photos and we will put it right with a repair, replacement or refund. No fees or deductions apply.

Regards,
Hoodie Haven