Returns, Refunds, and Cancellations Policy
We offer a 14-day return policy, starting from the date you receive your purchase.
Eligibility for Returns
To be eligible for a return or refund, your item must meet the following criteria:
- It must be in the same condition as when you received it—unworn, unused, with tags, and in its original packaging.
- For health and safety reasons, we cannot accept returns if the package has been unsealed.
- A valid proof of purchase (e.g., receipt or order confirmation) is required.
How to Initiate a Return
To start a return, please contact us at help@hoodiehaven.com. We’ll review your request and, if approved, provide detailed instructions on how and where to send your package. Items sent back without prior authorization will not be accepted.
Our team aims to respond to all return inquiries within 24–48 hours.
Return Shipping Costs
Customers are responsible for all return shipping costs unless the item is defective or we made an error with your order.
Inspect Your Order
Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us immediately at help@hoodiehaven.com within 14 days of receipt. We will assist you in resolving the issue promptly.
Non-Returnable Items
The following items are not eligible for returns:
- Sale or discounted items.
- Gift cards.
Order Cancellations
Orders cannot be canceled once they have been fulfilled. Please review your order carefully before completing your purchase.
Exchanges
The fastest way to receive the desired item is to return the item you have (if eligible) and place a new order for the replacement.
Refund Process
After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Refunds are processed back to your original payment method and may take 5–10 business days to reflect, depending on your bank. Please note:
- Shipping fees are non-refundable.
- Approval does not guarantee a refund; it will depend on whether your return meets our criteria.
Questions?
For any questions about cancellations, returns, or refunds, please contact us at help@hoodiehaven.com. Our friendly team is here to assist you.