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Cancellations, Returns, and Refunds

Cancellations, Returns, and Refunds

We have a 14-day return policy, starting from the date you receive your purchase.

Eligibility Criteria: To be eligible for a return or refund, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. Due to health and safety reasons, we do not accept returns if the package has been unsealed. A valid receipt of purchase is required.

Initiating a Return: To start a return, contact us at help@hoodiehaven.com. Upon acceptance, we’ll provide instructions on how and where to send your package. Please note that items sent back without prior authorization will not be accepted. We aim to respond within 24-48 hours.

Responsibility for Item Inspection: As an online service, it's your responsibility to check item descriptions, color, size, etc., before ordering, as our system is fully automated.

Return Shipping Costs: Customers are responsible for all return shipping costs.

Damages and Issues: Inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately within 14 days.

Non-Returnable Items: Unfortunately, we cannot accept returns on sale items or gift cards.

Cancellation After Fulfillment: Once an order has been fulfilled, it cannot be canceled. Please review your order carefully before completion.

Exchanges: The fastest way to get what you want is to return the item and, once accepted, make a separate purchase for the new item.

Refund Process: We will notify you after receiving and inspecting your return. Approval does not guarantee a refund; approval will be based on set criteria. If approved, refunds will be issued to your original payment method. Please note that shipping fees, inclusive of our selling price, are non-refundable.

For any return questions, reach out to us at help@hoodiehaven.com