Hoodie Haven Returns & Refunds Policy

Hoodie Haven Returns & Refunds Policy

Overview

Hoodie Haven sells premium wearable products worldwide. This policy outlines when returns or refunds may be available, in line with applicable consumer laws.

Change of Mind

We do not offer returns or refunds for change of mind.

This includes ordering an incorrect size, colour, or style, or deciding the item is no longer wanted.

Please review product details carefully before placing your order.

When Returns May Be Accepted

Returns may be accepted if an item is:

  • Faulty
  • Damaged on arrival
  • Incorrectly supplied

Return Conditions

  • Items must be unused, unworn, and unwashed.
  • All tags and original packaging must be intact.
  • Hygiene-sensitive items must remain sealed.
  • Proof of purchase is required.

Items that do not meet these conditions cannot be accepted.

Reporting an Issue

Please contact us within 48 hours of delivery.

Photo or video evidence is required for assessment.

Returns sent without approval will not be accepted.

Faulty or Incorrect Items

If approved, we may offer a repair, replacement, or refund.

This will be determined based on the issue and applicable laws.

Items that have been used, washed, or altered are not eligible.

Delivery Timeframes & Events

Delivery timeframes are estimates only.

We are unable to offer refunds for delays caused by carriers.

This includes orders intended for events, holidays, or gifts.

Cancellations

Orders are processed automatically after checkout.

Once placed, orders cannot be cancelled.

Refunds

Approved refunds are issued to the original payment method.

Please allow 5–10 business days after inspection.

  • Shipping fees are non-refundable.
  • A $20 handling fee applies to approved returns.
  • Duties, taxes, and customs charges are non-refundable.

Exchanges

We do not offer exchanges.

If a replacement is required, a new order must be placed.

Items Not Eligible for Return

  • Sale or discounted items
  • Gift cards
  • Used or opened wearable blankets

Address Details

Please ensure your shipping address is correct at checkout.

Orders returned due to address errors are not refundable.

International Orders

The same policy applies to international orders.

Return shipping and customs charges are the customer’s responsibility unless the item is faulty.

Contact Us

Email help@hoodiehaven.com with your order number for assistance.